Privacy Policy – Lea Steffens Fem. Coaching

Effective date: February 2026

1) Owner

Lea Steffens Fem. Coaching
Beckenhofstrasse 60
8006 Zurich, Switzerland
Email: femcoaching@outlook.com
Website: fem-dot-coaching.com

2) Overview

We take the protection of your personal data seriously. This Privacy Policy explains what data we collect, why we use it, with whom we share it, and what rights you have.

This policy is designed to be compatible with the Swiss Federal Act on Data Protection (FADP) and, where applicable (e.g., for customers in the EEA/UK), the EU/UK GDPR information requirements.

3) Personal data we process (categories)

Depending on how you interact with us, we may process:

  • Contact and communication data (name, email address, message content, optionally phone number)

  • Contract and service data (booked services, scheduling details, information you share during coaching)

  • Billing and transaction data (invoice details, payment status; we do not normally receive full payment instrument details when using payment providers)

  • Technical data / server logs (IP address, date/time, accessed pages, browser/device information for security and troubleshooting)

4) Purposes of processing

We process personal data for the following purposes:

  • Handling inquiries submitted through the contact form or by email

  • Preparing offers and concluding contracts

  • Delivering coaching services and managing appointments

  • Invoicing, payment reconciliation, and accounting

  • Maintaining website security and stability (e.g., preventing abuse, spam, or attacks)

5) Legal bases (Switzerland / EEA-UK where applicable)

Switzerland (FADP): We process personal data in line with Swiss data protection principles, in particular for contract performance, pre-contractual steps, and legitimate interests such as secure communication and website operation.

EEA/UK (GDPR, where applicable): Our processing may rely on:

  • Art. 6(1)(b) GDPR (performance of a contract / steps prior to entering into a contract)

  • Art. 6(1)(f) GDPR (legitimate interests, e.g., IT security)

  • Art. 6(1)(a) GDPR (consent—only where required, e.g., newsletter or non-essential cookies)

6) Contact form and email communication

When you contact us via our contact form or email, we process the data you provide (e.g., name, email address, and message content) to respond to your inquiry and, if applicable, prepare an offer.

Retention: We keep inquiry data as long as necessary to handle your request and longer where required to comply with legal obligations or to establish, exercise, or defend legal claims.

7) Coaching services, contracts, invoicing

If you book coaching services, we process data required to deliver the services and manage the contractual relationship (e.g., appointment details, service scope, invoices).

Accounting retention: Invoices and accounting records are retained according to applicable legal retention obligations.

8) Payments (bank transfer, PayPal, TWINT)

We offer the following payment methods:

  • Bank transfer (banking details and payment references are processed as part of payment handling)

  • PayPal (payment processing is provided by PayPal, which may process personal data as an independent controller)

  • TWINT (payment processing is provided by TWINT, which may process personal data as an independent controller)

We typically receive only payment confirmations and references, not full payment instrument details.

9) Website hosting and server logs

Our website is hosted by a hosting provider. For operation and security, server logs may be processed (e.g., IP address, timestamp, requested resource, user agent). This is used to ensure website security, prevent abuse, and troubleshoot errors.