Terms & Conditions (T&Cs) – Lea Steffens Fem. Coaching

Effective date: February 2026

1. Provider details & scope

  1. These Terms & Conditions (“T&Cs”) apply to all contracts for coaching services and digital content between:

Lea Steffens Fem. Coaching, Beckenhofstrasse 60, 8006 Zürich, Switzerland, Email: femcoaching@outlook.com, Website: fem-dot-coaching.com
(“Provider”, “we”, “I”)

and the customer (“Customer”, “you”).

  1. Deviating terms of the Customer apply only if expressly accepted by the Provider in text form (e.g., email).

  2. The contractual language is German. This English version is provided for convenience; in case of inconsistencies, the German version prevails unless mandatory consumer law requires otherwise.

2. Offer & conclusion of contract

  1. The presentation of services (including prices) on the website does not constitute a legally binding offer. It is an invitation to contact us.

  2. You submit your request via the contact form, email, or messenger.

  3. A contract is concluded when:

    • we confirm an offer/appointment in text form and you accept it (e.g., by email), or

    • we agree on an appointment and we confirm it, or

    • you make a payment that is clearly attributable to a specific service.

  4. The scope, duration, and content of the service result from the individually confirmed offer (email/quote) and any additional agreements.

3. Services

  1. We offer in particular (non-exhaustive):

    • 1:1 online coaching sessions

    • coaching programs/packages

    • group formats (online workshops/seminars)

    • supporting materials (PDF/audio/video/workbooks)

  2. Coaching is a service. No specific outcome or success is owed.

4. Prices, payment & due dates

  1. The prices communicated at the time of booking/engagement apply.

  2. We are not subject to Swiss VAT; no VAT is shown.

  3. Invoices are usually sent by email as a PDF. Unless agreed otherwise, the invoice amount is due within 14 days of the invoice date.

  4. Payment methods: bank transfer, PayPal, TWINT.
    Any fees charged by payment providers (e.g., PayPal) are borne by you unless expressly agreed otherwise.

  5. In case of late payment, we may suspend services until full payment is received. Reminder fees and default interest according to applicable law remain reserved.

  6. Set-off/retention is only permitted with undisputed or legally established counterclaims.

  7. Pro Bono Sessions are free of charge.

5. Delivery of services (online)

  1. Services are provided online (e.g., Zoom/Teams/phone) unless expressly agreed otherwise.

  2. You are responsible for having suitable equipment and a stable internet connection.

6. Appointments, cancellations & no-shows (single sessions)

  1. Appointments are binding once confirmed.

  2. You may cancel or reschedule free of charge up to 24 hours before the appointment (text form is sufficient, e.g., email).

  3. If you cancel later than 24 hours before the appointment or do not attend (“no-show”), the session will be charged in full or deemed consumed.

  4. In the event of repeated short-notice cancellations, we may require prepayment for future sessions or terminate the cooperation for good cause.

7. Programs/packages – validity & usage

  1. Unless otherwise agreed, programs/packages must be used within 6 months from the purchase date.

  2. Unused services expire after this period unless mandatory statutory rights provide otherwise.

8. Program/package termination by the Customer

  1. If you terminate a program/package early, there is generally no right to a refund, to the extent permitted by law—especially if services have already been provided and/or digital content has been delivered.

  2. Services already provided must be paid in any case.

  3. We may, at our discretion, offer a pause or conversion into alternative services as a gesture of goodwill; there is no entitlement to this.

9. Cancellation/rescheduling by the Provider

  1. We may reschedule appointments for important reasons (e.g., illness, emergency) and will offer replacement dates promptly.

  2. If a service cannot be provided at all, we will refund amounts paid for services not yet provided. Further claims (e.g., consequential damages) are excluded to the extent permitted by law.

10. Intellectual property & usage rights

  1. All materials and digital content (PDF, audio/video, worksheets, etc.) are protected by copyright and intended for personal use only.

  2. Sharing, publishing, reproducing, or commercially exploiting the materials/content is prohibited without prior written consent.

  3. In case of violations, we may block access to content and reserve the right to take legal action.

11. Responsibility & coaching disclaimer

  1. Coaching is a collaborative process. You are responsible for your decisions and implementation.

  2. Coaching does not replace medical, psychotherapeutic, or psychiatric treatment. We do not provide diagnoses and do not promise healing or specific results.

  3. If you have health-related or psychological complaints, you are advised to seek medical/therapeutic advice before starting. We may refuse or discontinue cooperation if, in our view, it is not responsible to continue.

12. Confidentiality

  1. We treat all information that becomes known during the cooperation as confidential.

  2. You also agree to treat methods, materials, internal content, and—if applicable—personal information of other participants in group formats as confidential.

  3. Exceptions apply where disclosure is required by law or where consent has been given in text form.

13. Data protection

The privacy policy on our website applies: fem-dot-coaching.com.

14. Liability

  1. We are liable for intent and gross negligence.

  2. In cases of slight negligence, we are liable only for breach of essential contractual obligations and limited to the foreseeable, typical damage, to the extent permitted by law.

  3. We are not liable for decisions or results you achieve based on coaching.

  4. We are not liable for technical disruptions (e.g., internet/platform failures) not attributable to us.

15. Force majeure

  1. In the event of force majeure (e.g., natural disasters, official orders, illness), both parties may suspend performance obligations for the duration of the disruption.

  2. Amounts already paid will not be refunded; services will be rescheduled/made up where possible.

16. Applicable law & jurisdiction

  1. Swiss substantive law applies, excluding conflict-of-law rules.

  2. Mandatory consumer protection rules at the Customer’s place of residence remain unaffected (in particular EEA/UK).

  3. To the extent legally permissible, the place of jurisdiction is Zurich.

17. Final provisions

  1. Amendments and supplements must be made in text form (email is sufficient).

  2. If any provision is invalid or unenforceable, the remainder of these T&Cs remains effective. The invalid provision shall be replaced by a legally permissible provision closest to the economic purpose.

ANNEX A (EEA/UK consumers only): Right of Withdrawal

This annex applies only if you are a consumer in the European Economic Area (EEA) or the United Kingdom (UK) and mandatory consumer law grants you a right of withdrawal.

A1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day the contract is concluded.

A2. How to exercise the right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g., email):

Lea Steffens Fem Coaching
Beckenhofstrasse 60
8006 Zurich, Switzerland
Email: femcoaching@outlook.com

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

A3. Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise.

A4. Services started during the withdrawal period

If you expressly request that we begin providing the services during the withdrawal period, you may be required to pay a proportionate amount for services already provided up to the time you notify us of your withdrawal, to the extent permitted by applicable mandatory law.

In some cases (especially where the service has been fully performed during the withdrawal period with your prior express request and acknowledgement), the right of withdrawal may be lost under mandatory consumer law.

A5. Model withdrawal notice (template)

You can copy and send the following:

  • I hereby give notice that I withdraw from my contract for the provision of: [service/program name]

  • Date of contract conclusion: [date]

  • Name: [your name]

  • Address: [your address]

  • Email: [your email]

  • Date: [date]